Refund and Returns Policy

Effective Date: 20th October, 2024

At OneShotBest, we are committed to providing quality products and exceptional service. If you are not entirely satisfied with your purchase, we’re here to help. This Refund and Returns Policy outlines the conditions under which you can return items and request refunds.

1. Return Eligibility

You may return an item for a refund or exchange if:

  • The product is in new, unused condition and in its original packaging.
  • The return is initiated within [Insert Number] days of delivery.
  • The item is not listed as a non-returnable item (see Section 3).

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email us at [Insert Contact Email] with your order number, reason for the return, and photos (if applicable).
  2. Approval: Once approved, we will provide instructions and a return address.
  3. Ship the Item: You are responsible for return shipping costs unless the item is defective or incorrect. Please use a trackable shipping method to ensure we receive your return.

3. Non-Returnable Items

The following items cannot be returned:

  • Clearance or sale items
  • Customized or personalized products
  • Perishable goods
  • Gift cards

4. Refund Process

Once we receive and inspect your return, we will notify you about the status of your refund. If approved, your refund will be processed within [Insert Number] business days. Refunds will be issued to the original payment method.

5. Exchanges

If you wish to exchange an item, follow the same steps as the return process. Once we receive the returned product, we will ship the replacement item (subject to availability). If the replacement item is out of stock, you will receive a full refund.

6. Damaged or Defective Products

If your product arrives damaged or defective, please notify us within 48 hours of delivery with photos as proof. We will arrange for a replacement or issue a full refund, including shipping costs.

7. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

  1. Check with your bank or credit card company; processing times can vary.
  2. If the refund has not been processed, contact us at [Insert Contact Email] for further assistance.

8. Cancellation Policy

  • Orders can only be canceled before they are shipped.
  • If the order has already shipped, you will need to follow the return process once the item is delivered.

9. Contact Us

For any questions or assistance with returns, refunds, or cancellations, please contact us.
OneShotBest

By purchasing from OneShotBest, you agree to this Refund and Returns Policy.